Classes are capped at 6 participants. Therefore, an equitable cancellation policy is necessary.

a. Class cancellations – If you cancel your class TWELVE hours before the starting time, your class will be credited back to you. Cancellations outside the 12-hour notice period or no-shows will be charged the full purchase price.

b. Direct Debit Membership – Cancellation of direct debit memberships must be requested in writing. Please allow seven days for the request to be processed.

c. Direct Debit Clients who have two late cancellations or no-shows in a seven-day period may incur a $20 cancellation fee per class. Continual non-attendance of booked classes may result in the cancellation of your membership.

d. Cancellation by us – All class cancellations by the studio will result in your account being fully credited for the purchase price.

Membership

a. Direct Debit Weekly Unlimited Membership - Your membership will continue, and your direct debit payments will be processed until you notify Form and Function Pilates in writing of your intention to cancel your membership (as per our Cancellation Policy). Please note that this membership is capped at 2 classes per day.

b. We understand life happens, and should a situation arise that you need to place your direct debit membership on hold, please contact the studio to discuss possible options available to you.

c. 10-pack class pack – Sessions must be used within a 12mth period. The pack is non-transferable and non-refundable per our refund policy.

d. 5-pack class pack – Sessions must be used within a 6-month period. The pack is non-transferable and non-refundable per our refund policy.

e. Single class session pass - Single class session not used on the day of purchase must be used within a 6-month period from the date of purchase. The pass is non-transferable and non-refundable per our refund policy.

Form & Function Pilates reserves the right to modify the timetable or cancel classes.

Form & Function Pilates does not refund for a change of mind or a change in your personal circumstances. However, we acknowledge that, at times, extenuating circumstances may apply, and Form and Function Pilates reserves the right to assess each request on a case-by-case basis.

Liability Waiver

It is your responsibility to advise Form and Function Pilates and its instructors of any known medical conditions or injuries that need to be taken into consideration when exercising.

Once you enrol in your first class, Form and Function Pilates will email a medical clearance form. The medical clearance form prompts you to disclose any known medical conditions or injuries and, if appropriate, may require you to seek medical clearance from your GP before attending your first class. Please complete this form before attending your first class at Form and Function Pilates. If you do not receive this form, please contact Form and Function Pilates to advise that you have not received the medical clearance form.

Form and Function Pilates instructors must hold the necessary qualifications to teach Pilates. Form and Function Pilates instructors must always have current First Aid and CPR certifications to provide basic first aid. With that being stated, Form and Function Pilates instructors are not trained medical professionals and do not diagnose or treat medical conditions or injuries, as this is outside their scope of practice. Participating in any exercise at our studios with a medical condition is done entirely at your own risk.

Form and Function Pilates endeavours to provide you with a safe environment, but you acknowledge that Form and Function Pilates can't anticipate all potential risks and complications associated with participating in a Pilates class.

Please be aware that Pilates classes may use tactile and physical adjustments to ensure that Form and Function Pilates clients correctly perform movements. Form and Function Pilates respects your right to feel comfortable at all times, and you need only advise the instructor that you do not consent to tactile or physical adjustments during a class if you wish to withdraw your consent.

Form and Function Pilates is not liable for loss or damage to the personal belongings you bring into the studio. We suggest you only bring what is necessary to participate in a class. Any items left behind by Form and Function Pilates clients will be kept in lost property for 8 weeks. After this period, they will be disposed of.